The Internet Archive has been slowly coming back online after the attacks and has resumed some services, including its ...

The Internet Archive has confirmed a third security breach on October 20, 2024, in what has become a series of escalating ...

Despite the Internet Archive's assurances it's back on its feet after a recent infosec incident, the org still appears to be ...

Hackers were able to gain access to the platform that manages Internet Archive’s support tickets by exploiting unrotated ...

Saint Louis-based customer automation company Capacity has raised new funds — and made a few startup acquisitions.

The Internet Archive was breached again, this time on their Zendesk email support platform after repeated warnings that ...

The Internet Archive has suffered an email hack while working to restore services impacted by the recent cyberattacks.

Hackers who breached the Internet Archive earlier this month continue to exploit the organization’s security vulnerabilities, ...

Zendesk builds on complete service solution to strengthen human and AI partnership for the contact centre zendesk ...

Today, Zendesk introduced a series of innovations, including AI-powered agents for omnichannel support, enhanced agent ...

Today, Zendesk introduced a series of innovations, including AI-powered agents for omnichannel support, enhanced agent copilot, and agent builder. Leading in AI-powered customer and employee ...

Omnichannel AI agents and next generation agent copilot offerings boost human and AI collaboration across workflows ...