The KPI Report enables us to baseline and measure how effective we are in working towards meeting the Service Level Agreements (SLA) and Targets we have set with the business. It also provides ...

Neglecting effective KPI monitoring can lead to inefficient allocation of resources, SLA violations and risk of potential security incidents in the cloud environment, impacting both performance and ...

But are they tracking the right metrics? The reality is that contact centers can examine a wide variety of Key Performance Indicators (KPIs). There are overall metrics like Customer Effort Score ...

Most companies wield powerful tools to measure progress and success, including key performance indicators (KPIs) and objectives and key results (OKRs). But organizations use OKRs and KPIs in different ...

Why do we need to measure service KPIs differently than we have been in the last few decades? Long story short: service has changed. But, more importantly, a number of challenges, including COVID-19, ...

How do you know your customers are happy? Out of all the metrics that contact centers track, there are certain KPIs that are essential for understanding your customers and making sure they’re ...

Determining the Key Performance Indicators (KPIs) that prove your company is meeting business objectives is essential for making smart, intentional business decisions. When onboarding a new system, in ...

Data center tenants pay higher rates for increased redundancy. Lease terms include a Service Level Agreement, or SLA, which specify the uptime, security, and maintenance standards that the data ...

This is an area where the right key performance indicators (KPIs) can add significant value. KPIs quickly reveal issues with underperformance and enable asset managers to fix them, ultimately ...

4. Monitor key performance indicators (KPIs). So, how can you know if your business is on the right track to achieve the type of growth you desire? The short answer? Key performance indicators (KPIs).

If an inter-island ferry service was reliant on the Manche-Iles Express’s Granville boat, it may be limited to foot passengers only. Guernsey, Jersey and Sark have already agreed to subsidise the ...