FourNet’s annual Digital Transformation Summit has heard that the main priorities for organisations over the next 12 months ...

Unlocking the Power of Generative AI; Are You Prepared to Ride the Waves of New Age Customer Experience? - Sabio Group ...

What’s next for secure payments: five need-to-know trends for contact centres Stop seeing payments as an afterthought PCIPal ...

Taking the Pressure Off Contact Centre Agents with Smarter Tech. how can we lighten the load on agents and support them - ...

Increased Expectations, Declining Loyalty; Qualtrics Announces 2025 Consumer Experience Trends - New contact centre CX report ...

Calabrio have announced that Calabrio Workforce Management (WFM) now interoperates with Microsoft Dynamics 365 Contact Centre ...

Key Insights from the UK Customer Experience Decision-Makers' Guide 2024-25 Contact Centre Download - Sabio ContactBabel ...

Content Guru Headcount Hits Continued Double-Digit Growth In 2024. Contact Center as a Service (CCaaS) Contact Centre ...

Sabio Group & Avaya helps Transcom eliminate language barriers in customer service AI-powered real-time translation solution ...

Zendesk builds on complete service solution to strengthen human and AI partnership for the contact centre zendesk ...

Avaya’s ‘Virtual Operations Manager’ how human & AI can alter the way customer experience is managed at the contact centre ...