In this article, I’ll outline what's at stake and provide the practical strategies that any leader can implement to take ...

Great feedback can help people become even better at what they do. It can also foster greater trust and communication when it is delivered correctly. Choose the right time Be clear and specific Focus ...

Even if you disagree with their feedback, it’s important to tell them thank you. It will make them feel heard, reduce the tension in the current conversation, and show other customers that you take ...

Usually, the more constructive the message it can be more challenging to hear - however, this is where the learning happens ...

Introverts can excel at giving feedback when they embrace their strengths; deep listening builds trust. Preparation and ...

The broadcaster is ultimately the company that gives the thumbs up and puts forward the money to get a script made. This ...

Personal insights feel very compelling. But they don’t always shift our inner or outer landscape. Discover how to foster ...

Tapping into an employees’ strengths and motivations will boost their performance, experts reveal in NACS Show session ...

A well-designed call flow is great for customers and agents. See if your call flows are as efficient as possible and what to ...

A lot has been written about giving feedback, yet very little time and space has been devoted to receiving it. This is surprising, considering that taking on board praise or constructive criticism is ...

A recent patent publication details a new device in development by Sony that could help game developers to implement haptic ...