In this article, I’ll outline what's at stake and provide the practical strategies that any leader can implement to take ...

Even if you disagree with their feedback, it’s important to tell them thank you. It will make them feel heard, reduce the tension in the current conversation, and show other customers that you take ...

Great feedback can help people become even better at what they do. It can also foster greater trust and communication when it is delivered correctly. Choose the right time Be clear and specific Focus ...

Usually, the more constructive the message it can be more challenging to hear - however, this is where the learning happens ...

Introverts can excel at giving feedback when they embrace their strengths; deep listening builds trust. Preparation and ...

The broadcaster is ultimately the company that gives the thumbs up and puts forward the money to get a script made. This ...

A lot has been written about giving feedback, yet very little time and space has been devoted to receiving it. This is surprising, considering that taking on board praise or constructive criticism is ...

A well-designed call flow is great for customers and agents. See if your call flows are as efficient as possible and what to ...

Newport has launched a new online survey that will help the city figure out how to better manage special events.

Aneesh Chaganty and The Spurlock Sisters also participated in a pilot program for the Facebook owner's Movie Gen tool.

A recent patent publication details a new device in development by Sony that could help game developers to implement haptic ...