The Internet Archive has confirmed a third security breach on October 20, 2024, in what has become a series of escalating ...

Org turns its woes into a fundraising opportunity Despite the Internet Archive's assurances it's back on its feet after a ...

The Internet Archive has been slowly coming back online after the attacks and has resumed some services, including its ...

The Internet Archive was breached again, this time on their Zendesk email support platform after repeated warnings that ...

Also: Sam's Club deploys new AI for self checkout, Zendesk enhances its offerings and OpenAI says Canvas will change ...

Saint Louis-based customer automation company Capacity has raised new funds — and made a few startup acquisitions.

Zendesk builds on complete service solution to strengthen human and AI partnership for the contact centre zendesk ...

Omnichannel AI agents and next generation agent copilot offerings boost human and AI collaboration across workflows ...

Today, Zendesk introduced a series of innovations, including AI-powered agents for omnichannel support, enhanced agent copilot, powerful voice, and agent builder. Leading in AI-powered customer ...

Today, Zendesk introduced a series of innovations, including AI-powered agents for omnichannel support, enhanced agent ...

Today, Zendesk introduced a series of innovations, including AI-powered agents for omnichannel support, enhanced agent copilot, and agent builder. Leading in AI-powered customer and employee ...